1. Introduction

Welcome to Castelli Sportwear Shop! These Terms and Conditions govern your use of our website located at castelli-clothing.com and your purchase of premium cycling apparel and accessories from our store.

By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

2. About Us

Castelli Sportwear Shop is a premium cycling apparel retailer specializing in high-performance gear for dedicated cyclists. Our products range from anti-pollution masks and base layers to helmets and GPS devices, all designed with the serious cyclist in mind.

We are located at:

61 Callahan Way, Mammoth Lakes, US 93546

You can contact our customer service team at: [email protected]

3. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Keep your account credentials secure and confidential
  • Use the website only for lawful purposes
  • Not attempt to undermine the security or integrity of our systems
  • Be responsible for all activities that occur under your account
  • Ensure you are of legal age to form binding contracts in your jurisdiction
  • Verify that products ordered meet your specific requirements before purchase

4. Products and Services Description

We offer a curated selection of premium cycling apparel and accessories including:

  • Anti-Pollution Masks
  • Arm Warmers and Base Layers
  • Beanies, Caps, and Cycle Caps
  • Body Armour and Compression Wear
  • Cycling-specific Footwear and Gloves
  • Gilets, Jackets, and High-Viz clothing
  • Helmets, Goggles, and GPS devices
  • Heart Rate Monitors and Body Maintenance products

We make every effort to display our products as accurately as possible, but please note that the colors and details you see may vary depending on your monitor settings.

All product descriptions, prices, and availability are subject to change without notice.

5. Orders and Payment Terms

Order Process

When you place an order, you will receive an acknowledgment email confirming receipt of your order. This email is not an acceptance of your order, which only occurs when we send you a confirmation that the product has been shipped.

Pricing and Payment

All prices are listed in US Dollars (USD). We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is deducted when we process your order. If your payment cannot be processed, your order will not be fulfilled.

Order Processing and Shipping

We process orders within 1-2 business days after payment confirmation. We offer two shipping options:

  • Standard Shipping ($12.95 via DHL or FedEx): Delivery within 10-15 business days after shipment
  • Free Shipping (via EMS for orders over $50): Delivery within 15-25 business days after shipment

We ship worldwide except to select remote locations and some Asian countries. Delivery times may vary during peak seasons or due to customs processing.

You will receive a tracking notification once your order ships.

6. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your Castelli gear. Our return policy is designed with the cyclist in mind—straightforward and performance-focused.

Eligibility

We accept returns and exchanges within 15 days of you receiving your order. To be eligible:

  • Items must be unworn, unwashed, and undamaged
  • Original tags must still be attached
  • Items must be in original packaging

Non-Returnable Items

For hygiene and safety reasons, the following product categories are FINAL SALE and cannot be returned or exchanged:

  • Body Maintenance products (skincare, embrocation)
  • Compression Wear

Return Process

To initiate a return or exchange:

  1. Contact us within the 15-day window at [email protected] with subject line “Return/Exchange Request – [Your Order Number]”
  2. Specify whether you want a refund, exchange for size, or exchange for different product
  3. Wait for our reply with a Returns Merchandise Authorization (RMA) number and instructions
  4. Ship the item with the RMA number and copy of your order confirmation to the address we provide

Return Shipping Costs

  • If the return is due to our error: We cover return shipping costs
  • For all other returns (change of mind, incorrect size): Customer is responsible for return shipping costs

Refund Timeline

Once we receive and inspect your returned item:

  • Processing typically takes 3-5 business days
  • Refund will be issued to your original payment method
  • Please allow 5-10 business days after processing for the refund to appear on your statement

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Castelli Sportwear Shop or our content suppliers and is protected by international copyright laws.

The “Castelli” name and logo are registered trademarks. You may not use our trademarks without our prior written permission.

You may view, download, and print pages from the website for your personal use, subject to the restrictions set out in these terms and conditions.

8. Limitation of Liability

Castelli Sportwear Shop will not be liable for any indirect, special, incidental, or consequential damages arising out of your use of our products or website.

Our total liability to you for any claim related to these Terms or your use of our website or products shall not exceed the amount you paid for the products that are the subject of the claim.

We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

By using our website, you consent to our collection and use of your personal information as described in our Privacy Policy.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United States and the State of California. Any disputes relating to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of the United States.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new Terms and Conditions.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: 61 Callahan Way, Mammoth Lakes, US 93546

Ride with Confidence—Every Purchase, Every Ride.