At Castelli Sportwear Shop, we’re dedicated to getting your premium cycling gear to you efficiently and ensuring your complete satisfaction with every purchase. Our policies are designed with the cyclist in mind—straightforward, reliable, and performance-focused.

Shipping Information

Order Processing

We process all orders within 1-2 business days after payment confirmation. You’ll receive a tracking notification once your order ships.

Shipping Methods & Timeframes

We offer two shipping options to meet your needs:

  • Standard Shipping (DHL or FedEx): $12.95
    • Delivery within 10-15 business days after shipment
    • Recommended for time-sensitive orders
  • Free Shipping (EMS): Available for orders over $50
    • Delivery within 15-25 business days after shipment
    • Economical option for non-urgent deliveries

Please Note: We ship worldwide except to select remote locations and some Asian countries. Delivery times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We want you to be completely satisfied with your Castelli gear. If an item isn’t quite right, we offer a straightforward returns process.

Eligibility

We accept returns and exchanges within 15 days of you receiving your order. To be eligible:

  • Items must be unworn, unwashed, and undamaged
  • Original tags must still be attached
  • Items must be in original packaging

Non-Returnable Items

For hygiene and safety reasons, the following product categories are FINAL SALE and cannot be returned or exchanged:

  • Body Maintenance products (skincare, embrocation)
  • Compression Wear

Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Within the 15-day window, email our customer service team at [email protected]. Use the subject line “Return/Exchange Request – [Your Order Number]”.
  2. Provide Details: In your email, specify whether you want a refund, exchange for a different size, or exchange for a different product. Include your order number and reason for return.
  3. Wait for Instructions: We’ll reply with a Returns Merchandise Authorization (RMA) number and detailed instructions on where to send your item. Do not send anything back without an RMA number.
  4. Ship the Item: Carefully pack the unused item(s) in their original packaging. Include a copy of your order confirmation or a note with your RMA number and full name. Ship to the address we provide. We recommend using a tracked shipping service as you’re responsible for the item until it reaches us.

Return Shipping Costs

  • If the return is due to our error (wrong item shipped), we cover return shipping costs
  • For all other returns (change of mind, incorrect size), the customer is responsible for return shipping costs

Refund Timeline & Method

Once we receive and inspect your returned item:

  • Processing typically takes 3-5 business days
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days after we process the refund for it to appear on your statement (timing depends on your financial institution)

Exchanges

For exchanges (for a different size or product):

  • We process the exchange once the original item is received and inspected
  • If the new item is of equal or lesser value, we ship it at no additional charge
  • If the new item is of greater value, we charge the difference before shipping

Need Help?

Our team of cycling enthusiasts is here to assist with any questions about shipping or returns. Reach out to us at:

Email: [email protected]
Address: 61 Callahan Way, Mammoth Lakes, US 93546

Ride with Confidence—Every Purchase, Every Ride.