Privacy Policy

At Castelli Sportwear Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website castelli-clothing.com and make use of our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide you with a seamless and secure shopping experience, tailored to the needs of cyclists worldwide. The types of data we collect include:

• Personal Information: When you make a purchase or create an account, we collect information such as your name, email address, shipping address, and payment details (e.g., credit card information processed via secure gateways).
• Transaction Data: Details about the products you purchase, order history, and payment method.
• Technical Data: Information about your device, IP address, browser type, and pages visited on our site, collected through cookies and similar technologies.
• Communication Data: If you contact our support team (e.g., via [email protected]), we may retain records of those communications.

2. How We Use Your Information

Your data is used to enhance your experience and ensure the reliability you expect from a high-performance cycling brand:

• To process orders and transactions securely and efficiently.
• To provide customer support and respond to inquiries.
• To improve our website, products, and services based on user preferences and behavior.
• To send promotional communications (only with your consent) about new products, offers, or cycling tips relevant to enthusiasts and professionals.
• To comply with legal obligations and prevent fraud.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data. However, we may share information with:

• Payment Processors: Partner providers like Visa, MasterCard, JCB, and PayPal, who handle transactions securely and in compliance with PCI-DSS standards.
• Service Providers: Third parties assisting with shipping, marketing, or website operations, under strict confidentiality agreements.
• Legal Authorities: If required by law or to protect our rights and safety.

Data may be transferred internationally in line with our global service coverage (excluding remote regions and parts of Asia), ensuring adequate protection measures are in place.

4. Data Storage and Security

We implement robust security measures to protect your data, reflecting the precision and reliability of our cycling gear:

• All transactions are encrypted using SSL technology.
• Payment information is never stored on our servers; it is handled exclusively by PCI-DSS compliant gateways.
• Personal data is stored only as long as necessary for the purposes outlined or to meet legal requirements.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications at any time.
• Restrict or object to the processing of your data.
• Lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. These technologies help us understand the needs of cyclists—from competitive riders to commuters—and improve our site accordingly. You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this policy periodically to reflect changes in practices or regulations. The latest version will always be posted on our website with the effective date.

Ride with Confidence—Every Transaction, Every Ride.