FAQ

What shipping methods do you offer?

We offer two shipping options: Standard Shipping via DHL or FedEx ($12.95, 10-15 days delivery) and Free Shipping via EMS for orders over $50 (15-25 days delivery).

How long does order processing take?

All orders are processed within 1-2 business days before shipping. Delivery times begin after dispatch.

Do you ship worldwide?

We ship globally except for some remote regions and parts of Asia due to logistical constraints.

Can I track my order?

Yes! Standard Shipping includes real-time tracking updates. You’ll receive tracking information once your order ships.

What is your return policy?

We accept returns within 15 days of receipt. Please contact our support team at [email protected] to initiate a return.

What if I’m not satisfied with my product?

We want you to be 100% satisfied. If any item doesn’t meet your expectations, please contact us within 15 days of receipt to arrange a return.

What types of cycling gear do you offer?

We specialize in high-performance cycling equipment including helmets, climate-adaptive jackets, precision heart rate monitors, base layers, compression wear, and specialized cycling accessories for all conditions.

Are your products suitable for competitive cycling?

Absolutely! Our gear is engineered for performance, whether you’re training for races, exploring trails, or commuting. We focus on helping you ride longer, safer, and stronger.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Is my payment information secure?

Yes, we use industry-standard encryption and security measures to protect your payment information.

How do I check my order status?

You’ll receive email updates about your order status. For specific inquiries, contact our support team at [email protected].

What if I need to modify my order?

Please contact us immediately at [email protected] if you need to modify your order. We’ll assist you if your order hasn’t been processed yet.

How can I contact customer service?

Reach our support team at [email protected] for assistance with orders, products, or any other questions. We’re here to help!

Where is Castelli Sportwear Shop located?

We’re based at 61 Callahan Way, Mammoth Lakes, US 93546, serving riders worldwide with premium cycling gear.